FREQUENTLY ASKED QUESTIONS ON VERIFICATION OF MARKS (ICAI)

Q1. What is meant by verification of marks?
Ans. The process of verification of marks covers the following:

Checking:
• Whether the answer book(s) compilation is complete
• Whether any question or part thereof has remained unvalued
• Whether there is any totaling error in any question or total marks on the cover page
• Whether there is any discrepancy between the marks for each question and or/part thereof and marks for each question indicated on the cover page of the answer book.
• Whether the handwriting of the candidate in all the answer books is the same. However, revaluation of the answer book is not permitted under the Chartered Accountants Regulations, 1988.

Q2. What are the regulatory provisions regarding verification of marks?
Ans. The regulatory provisions regarding verification of answer books are contained in Regulation 39(4) of the Chartered Accountants Regulations 1988, which are hosted on the Institute’s website www.icai.org. Further, you may also refer to the announcement in this regard in the Students/Examination/FAQ section of the Institute’s website www.icai.org or the Guidance Notes supplied along with the examination application forms.

Q3. What is the procedure for verification of marks?
Ans. A candidate can apply for verification, on-line from his/her ssp dashboard within a month from the date of declaration of results and also pay the applicable fee on-line. Candidates of ISA-AT can apply at isaat.icaiexam.icai.org. Candidates of IRM / INTT-AT can apply for the same at pqc.icaiexam.icai.org.

Q4. What is the fees for verification of marks?
Ans. The applicable fees is Rs. 50/- per paper Foundation, Intermediate and Final

Q5. I have already applied for certified copies of my evaluated answer books. Can the same application be treated as an application for verification also? Can I apply for verification after I inspect/get copies of my evaluated answer books? Can I apply for, both, verification as well as copies of my evaluated answer books?
Ans. Before providing certified copies of evaluated answer books to the examinees, verification of answer books, within the scope of Regulation 39(4), is also carried out, by the office, Suo motu, in respect of all applications for inspection and/or certified copy of evaluated answer book(s). In case you notice discrepancy, within the scope of verification as envisaged in Regulation 39(4), upon receipt of certified copies of evaluated answer books, you can bring it to the notice of the office, within one month from the date of receipt of certified copies of evaluated answer books. Hence, you need not make a separate application for verification of answer books, if you have applied/intending to apply for certified copies of answer books.

Q6. How long does it take to get verification result?
Ans. The verification process is meticulously drawn up exercise and it therefore takes time which may run to about 4 weeks. Though it will be our endeavor to inform the outcome of verification in respect of an exam at the earliest, yet the same cannot be assured, due to time consuming processes involved. However, all such candidates who do not receive the response latest up to 15 days before commencement of the next exam, may send an email to the exam dept. at the contact details as given below
Foundation: foundation_examhelpline@icai.in
Intermediate: intermediate_examhelpline@icai.in
Final: final_examhelpline@icai.in

Q7. What are the possible outcomes that may arise out of verification of marks?
Ans. The verification exercise may result in
• No change of marks
• Increase of marks, impacting result or exemption in one or more paper(s)
• Increase of marks, which does not have an impact on result or exemption in one or more paper(s)
• Decrease of marks
Wherever there is a revision of marks or No Discrepancy is found pursuant to verification carried out u/r 39(4) of the CA Regulations, 1988, an email communicating the outcome of the verification is sent to the candidate concerned; at the e-mail ID mentioned by him/her in his/her application. Revised statement of marks is also sent in case of candidates qualifying either or both the groups or securing Exemption as a result of the Verification.
Candidates are informed of the outcome by email to the email-id mentioned in their exam application form.

Q8. Can a candidate get a refund of verification fees in case of change in marks pursuant to the verification?
Ans. Yes. In case of change in marks, the verification fee is refunded to the candidate automatically. There is no need to make a separate claim for refund. In case, he/she had also applied for the next exam, pending the outcome of the verification and the outcome of verification, results in his passing the earlier exam, the examination fees paid by him/her for the next exam is also refunded.

Q9. I applied for certified copies of my answer books and got them. However, pursuant to suo motu verification carried out by the office, upon my application for certified copies, marks awarded to me got revised. Will I get refund of the fee paid by me for getting certified copies?
Ans. No. Fees paid for obtaining certified copies is not refundable, under any circumstances.

Q10. I have not received any communication from the Institute regarding my application for verification of marks of the previous exam, so far. However, the last date for submission of application form for the next exam, is fast approaching. Should I apply for the next exam or not?

Ans. You may submit your examination form for the forthcoming examination, pending receipt of the
outcome of verification of answer books of the earlier exam. However, no extension of time for submitting of examination application form will be allowed under any circumstances

Q11. How do I come to know the outcome of my verification application?
Ans. The outcome of the verification of all those who had applied is informed by email to the email-id mentioned in their exam application form
You can also send an email at the following email IDs, as per the exam:
foundation_examhelpline@icai.in
intermediate_examhelpline@icai.in
final_examhelpline@icai.in
isa_examhelpline@icai.in
irm_examhelpline@icai.in
intt.examhelpline@icai.in

You can also contact on the following telephone numbers:
Help Desk: 0120 3054 851, 852, 853, and 835
Foundation: 0120-3894815
Intermediate: 0120-3054 808, 819; 0120-4953 708, 719, 0120-4345620
Final: 0120-3894 807,808, 809 and
Post qualification courses: 0120-3054836, 3054 841

Q12. Can I make multiple applications for verification of my marks, online?
Ans. No. Only one verification application per roll number is accepted online. Hence, please make up your mind on the papers you would like apply for, before applying online.

Q13. What are the steps involved in making an on-line application?
Ans. Students are required to login to their SSP dashboard at https://eservices.icai.org/ and apply online for the Verification/Inspection/Certified copy of their answer book by following the given steps:-
• Go to https://eservices.icai.org/.
• Login to your SSP dashboard.
• Click on the link “Verification, Certified Copies and Inspection of Answer Books”
• Select the ‘Application type’ out of available 3 options, namely, Verification of Answer Books, Inspection of Answer Books and Certified Copies of Answer Books.
• A screen will open wherein guidelines and important information regarding Verification/Certified copies/Inspection are mentioned. Students are advised to go through and understand these guidelines and then check off the box confirming “I have read and understood the above” and click on OK button.

• Select the Paper or Papers for which you want to apply for Verification/Certified Copy/Inspection. Students are advised to apply and select for the paper/papers carefully as application can be made one time only for one registration number.
• After selecting for paper/papers, candidates are required to fill in their bank account details for processing refund in case of change in marks applicable in case of ‘Verification of answer books’.
• Candidates have to check off the “I agree” button after reviewing the details entered by them carefully. Once you are sure of the information entered by you, click on the ‘submit’ button.
• Pay the requisite fee on-line through the payment gateway.
• Upon successful payment, the candidate will get a Successful Submission confirmation on the screen, kindly ensure about Successful Submission confirmation page as it contains the Control Number, payment details also.
• In case the money gets deducted from your account and you do not get a “Successful” transaction screen, the status of your application will not be considered successful and the same will not be processed by the office. The failed transactions will be credited back to your account within 30 days after the close of verification window.
• On completion of the verification process, the outcome is informed to the candidate concerned at his/her registered email id.
It may be noted that physical application by candidates will not be entertained.
Candidates can apply for certified copies of evaluated answer books within 30 days of declaration of result starting from the date of declaration of result.

Q14. The amount of verification fees got deducted from my account but I do not get a “Successful” transaction screen. What do I do now?
Ans. If the screen shows the status of your transaction as “Not successful”, then that means your verification application is not received by us, even though the fee might have been deducted from your bank account. In such cases, office will not be able to process your application, since the application is not there with the office. The fee relating to the failed transaction will be credited back to your account as per the procedure, prescribed in answer to Question number 16.

Q15. Can I start filling in the application for verification on-line and complete the same later?
Ans. Yes, you can do so, until you make successful payment, after which stage you cannot make changes.

Q16. While making an online verification application, the verification fees got deducted twice from my bank account. How do I get a refund of the excess amount paid by me? What is the procedure for claiming the excess fee payment arising on account of multiple payments/lost/failed transactions etc.?
Ans. Multiple payments, if any, by a single student, will be identified by the system and are refunded for the credit of the respective accounts from where they originated, by the office, within 21 days of the last date for submission of application. In case you have made payment of verification fees more than once and do not get a refund within 21 days from the last date for submission of application, you can claim a refund of the excess amount paid by you, by writing to us within 30 days from the last date for submission of application, along with documentary evidence, such as bank/credit card statement, of having paid the verification fees more than once. ICAI will verify the same and refund the excess amount, if any, paid by you.

Q17. I have filled the on-line verification application and paid the verification fees on line. Do I still have to take a print out and send it to ICAI and if yes, where should I send it?
Ans. No. Once you have received confirmation on the screen that your transaction is successful, you need not send anything further by post.

SUPPLY OF CERTIFIED COPIES OF EVALUATED ANSWER BOOKS

Q18. I want to apply for certified copies of my evaluated answer books. How do I proceed?
Ans. A) In case you are an Intermediate / Final Old / Final New / Foundation candidate, it is mandatory that you submit your application for supply of certified copies of answer books, online only at https://eservices.icai.org/. The steps involved for making the application are given below:-
• Go to https://eservices.icai.org/.
• Login to your SSP dashboard.
• Click on the link “Verification, Certified Copies and Inspection of Answer Books”
• Select the Application type as ‘Certified Copies of Answer Books’ out of available 3 options, namely, Verification of Answer Books, Inspection of Answer Books and Certified Copies of Answer Books.
• A screen will open wherein guidelines and important information regarding Certified copies are mentioned. Students are advised to go through and understand these guidelines and then check off the box confirming “I have read and understood the above” and click on OK button.
• Select the Paper or Papers for which you want to apply for Certified Copy/Copies. Students are advised to apply and select for the paper/papers carefully as application can be made one time only for one registration number.
• Candidates have to check off the “I agree” button after reviewing the details entered by them carefully. Once you are sure of the information entered by you, click on the ‘submit’ button.
• Pay the requisite fee on-line through the payment gateway.
• Upon successful payment, the candidate will get a Successful Submission confirmation on the screen, kindly ensure about Successful Submission confirmation page as it contains the Control Number, payment details also.
• In case the money gets deducted from your account and you do not get a “Successful” transaction screen, the status of your application will not be considered successful and the same will not be processed by the office. The failed transactions will be credited back to your account within 30 days after the close of verification window.
• On completion of the verification process, the outcome is informed to the candidate concerned at his/her registered email id.

It may be noted that physical application by candidates will not be entertained.

There is no provision for submission of application for certified copies of evaluated answer books with late fee.

b) In case you are Post Qualification Courses (PQC) examinee, you can apply for the same from the site isaat.icaiexam.icai.org for ISA-AT and pqc.icaiexam.icai.org for INTT-AT and IRM exams.
For INTT and IRM – The fee is Rs.500/- per answer book to be paid online at the link https://pqc.icaiexam.icai.org/.
For ISA AT – Fee for ISA AT is Rs 100/- to be paid online in the link https://isaat.icaiexam.icai.org/.
There is no need to send the printout of the on-line application by Speed Post.
It may be noted that wherever the Question Paper is on MCQ pattern & answers are written by the candidates on OMR answer sheets, only copies of OMR answer sheet will be provided upon receipt of an application in this regard, under this scheme.

Such papers include the following:-

Q19. When do I get the copies of the answer books, once I submit an application?
Ans. We endeavor to provide you the certified copies of your answer books within 30 days from the date of receipt of your application at ICAI, complete in all respects.

Q20. I have already applied for certified copies of my evaluated answer books. Will the same application be treated as an application for verification also? Or do I have to make a separate application for verification?
Ans. Before providing certified copies of evaluated answer books to the examinees, verification of answer books, within the scope of Regulation 39(4), is also carried out, by the office , suo motu, in respect of all applications for certified copy of evaluated answer book(s) and in case of any discrepancy leading to increase in total marks and affecting the result from ‘Unsuccessful’ to either ‘Successful’ or ‘Failed with Exemption’, hard copy of revised statement of marks and/or Certificate of Intermediate Exam, as the case may be, is sent. However, in case of candidates where there is increase in total marks but result status remains ‘Unsuccessful an e-mail communicating the revised marks is sent.

Verification under Regulation 39(4) covers the following aspects:
• Whether any question or part thereof has remained unvalued
• Whether there is any totaling error in any question or total marks on the cover page
• Whether there is any discrepancy between the stepwise marks, total marks for each question indicated on the cover page

However, it may be noted that re-evaluation of answers is not permissible under Regulation 39(4).
However, in case you still notice any discrepancy, within the scope of verification as envisaged in Regulation 39(4), upon receipt of certified copies of evaluated answer books, you can bring it to the notice of the office, immediately on receipt of certified copies of evaluated answer books.

Q21. I applied for certified copies of my evaluated answer books and received them. I am not satisfied with the evaluation of my answers and the marks awarded. I want to apply for re- evaluation of my answer book. Can I do so?
Ans. No. Re-evaluation of evaluated answer books is not permitted as per CA Regulations 1988.

Q22. I applied for certified copies of my evaluated answer books and received them. I notice that the marks awarded on the answer books are different from the marks on my mark sheet? Why is it so?
Ans. In terms of Regulation 39(2) of the CA Regulations 1988, the Council of the Institute may, in its discretion, revise the marks obtained by all the candidates or a section of candidates in any particular paper or papers or in the aggregate in such manner as may be considered necessary. The term “section” used in the above mentioned Regulation refers to the category of the candidates whose answer papers are valued by an examiner and such other category of candidates as may be specified by the Council.
Marks awarded on the answer books are the marks given by the examiner, based on the actual performance of the candidate. Marks given on the mark sheet include marks awarded in terms of Regulation 39(2) mentioned above.

Q23. I applied for certified copies of my evaluated answer books and received them. I notice that some part of the answers are not evaluated by the examiner or there is a totaling error or marks awarded have not been carried forward to the cover page or such other matters that fall within the scope of verification covered under Regulation 39(4). What should I do now?
Ans. You can write to the office about the same, within 30 days from the date of the letter.

Q24. I applied for certified copies of my answer books and got them. However, pursuant to suo motu verification carried out by the office, upon my application for certified copies, marks awarded to me got revised. Will I get refund of the fee paid by me for getting certified copies?
Ans. No. Fees paid for obtaining certified copies of answer books is not refundable, under any circumstances.

Q25. What are the steps involved in making an on-line application for Foundation/Inter/Final?
Ans. Given steps are involved in making an on-line application:-
• Go to https://eservices.icai.org/.
• Login to your SSP dashboard.
• Click on the link “Verification, Certified Copies and Inspection of Answer Books”
• Select the ‘Application type’ out of available 3 options, namely, Verification of Answer Books, Inspection of Answer Books and Certified Copies of Answer Books.
• A screen will open wherein guidelines and important information regarding Verification/Certified copies/Inspection are mentioned. Students are advised to go through and understand these guidelines
and then check off the box confirming “I have read and understood the above” and click on OK button.
• Select the Paper or Papers for which you want to apply for Verification/Certified Copy/Inspection. Students are advised to apply and select for the paper/papers carefully as application can be made one time only for one registration number.
• After selecting for paper/papers, candidates are required to fill in their bank account details for processing refund in case of change in marks applicable in case of ‘Verification of answer books’.
• Candidates have to check off the “I agree” button after reviewing the details entered by them carefully. Once you are sure of the information entered by you, click on the ‘submit’ button.
• Pay the requisite fee on-line through the payment gateway.
• Upon successful payment, the candidate will get a Successful Submission confirmation on the screen, kindly ensure about Successful Submission confirmation page as it contains the Control Number, payment details also.
• In case the money gets deducted from your account and you do not get a “Successful” transaction screen, the status of your application will not be considered successful and the same will not be processed by the office. The failed transactions will be credited back to your account within 30 days after the close of verification window.
• On completion of the verification process, the outcome is informed to the candidate concerned at his/her registered email id.\

Q26. The amount got deducted from my account but I do not get a “Successful “transaction screen. What do I do now?
Ans. If the screen shows the status of your transaction as “Not successful” or the Control number is blank or zero, then that means your online request is not received by us, even though the fee might have been deducted from your bank account. In such cases, office will not be able to process your application, since the application is not there with the office. The fee relating to the failed transaction received by us, if any, will be credited back to your bank account as per the procedure within stipulated time. The status of your payment attempts can be checked against the relevant activity by clicking of the ‘Payment’ icon.

Q27. How do I come to know whether copies of answer books have been provided to me?
Ans. On completion of the verification process, the outcome is informed to the candidate concerned at his/her registered email id.
You can also send an email at the following email IDs, as per the exam:
foundation_examhelpline@icai.in
intermediate_examhelpline@icai.in
final_examhelpline@icai.in
isa_examhelpline@icai.in
irm_examhelpline@icai.in

intt.examhelpline@icai.in

You can also contact on the following telephone numbers:
Help Desk: 0120 3054 851, 852, 853, and 835
Foundation: 0120-3894815
Intermediate: 0120-3054 806, 808, 819; 0120-4953 706, 708, 719, 0120-4345620
Final: 0120-3894 807,808, 809
Post qualification courses: 0120-3054836, 3054 841

Q28. Should I upload scanned copy of my “Declaration” on the portal?
Ans. No. You need not upload scanned copy of your “Declaration” on the portal.

Source: https://icai-call-sahayata.icai.org/assets/pdf/FAQs-on-Examinations-.pdf